Frequently Asked Questions (FAQs)
Beep! Who pays the toll?
You are billed for any road tolls or penalties you incur. If you’re not using your own pass, choose one of these two methods:NSW QLD VIC
- Buy a casual pass then pay all road tolls as you go:
- Use our e-toll solution to pay road tolls, which incur an additional $4.40 processing fee per toll.
Lucky you, we have low insurance excess rates.
If you put a ding on a standard passenger car, you’ll only pay $990 excess – not $3,000 plus, as you might pay elsewhere. Ask our staff for excess rates on other vehicles, and special driver conditions.
After-hours support for accidents or breakdown
If you need after-hours support for accidents or breakdown, follow standard procedures. For accidents, call the police (000). For vehicle breakdown or roadside assistance, call Toyota Fleet Management (1800 817 683), and for trucks My Hino (1800 694 466). Then notify us during business hours, on 02 8436 7700.
Cooling-off period for Orana rental
Driven off in your Orana rental, and not happy for any reason? Just bring the vehicle back within 30 minutes and we’ll give you a full refund.
Wow! Low-priced car rentals, always
Because of our low overheads and simple fleet choices, we offer car rentals from just $25 per day (for seven-day rentals). You won’t find a reputable deal this low, anywhere in town.
Pedals down! Best truck rental deal
Free up your business capital; transport your gear in one of our well-equipped, comfy vans or trucks instead. Vans start from $43.50/day, and weekday truck rentals from $82.50/day
No dumb feesRelax – with Orana, you won’t pay extra for any of the following:
- Overseas driver’s licenses fees
- Additional driver fees
- High-season fees
- Premium location fees
- Administration fees
- Long distance fees in NSW or ACT
What’s in our T&C document?
Our Terms and Conditions are totally commonsense. They just reiterate the Orana promise on everything from vehicle condition to insurance. They also outline your legal position if you use the vehicles recklessly, lose stuff, or damage anything.
How do we get to your depot?If you don’t have a kind-hearted friend who can give you a ride, there are other easy ways to get here:
- Airport – Call us about our free airport pickup service from our Wolli Creek Office (Unavailable for all other Orana locations)
- North Shore – Take Willoughby Council’s free Artarmon Loop shuttle from St Leonards railway station or Artarmon station (weekdays only).
Can we park our car nearby?
If you’re picking up your rental from our Tempe depot near the airport, park all day at most streets nearby. If you’re picking up from Artarmon on the North Shore, park all day at Reserve Road (other side of freeway).
I’ve never driven a truck, what should I know?
You can use your standard driver’s license for all of our 4.495-ton Hino trucks. Just take care with those low-clearance parking stations. You should also be aware of at least two underpasses in Sydney the trucks won’t fit under – North and South Terrace in Blacktown and Upper Fig Street in Ultimo.
What documents should I bring if I have an international license?
We will need to see your license, passport and proof of local address. This can be a hotel booking receipt, rental agreement, bank statement or utility bill from the address you are staying at. If the license is not written in English, you will also need an official translation or International Drivers Permit.
Do I need to pay a deposit?
We do not charge a deposit if you book online with a credit card, taking payment only when you pick up the vehicle. Please note that if you pay with a debit card, you will also need to pay a $500 refundable bond.
Can someone else pick up the vehicle on my behalf?
You can arrange for someone to collect the vehicle on your behalf though please contact us for further details.
How old do I need to be to rent a vehicle?
All renters must be aged between 21 and 79, and hold an unrestricted license.